Politique de remboursement

Your 14 day right of withdrawal

You can withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To use this right, send us a clear statement by email to support@peakpranks.com. You can use our model withdrawal form, but you don't have to.

Our 30 day guarantee

On top of your legal right, you have 30 days from delivery to return a mask or swap it for another design if it doesn't make you smile. For this voluntary guarantee the mask must be unused, clean, undamaged and in its original packaging.

How to return a product

1. Email us at support@peakpranks.com with your order number and the masks you want to return or exchange.
2. Send the parcel within 14 days of telling us, to:
   "VS Capital" EOOD, 15A Krum Kyulyavkov Str., Dianabad, 1172 Sofia, Bulgaria
3. We refund you within 14 days of receiving your withdrawal notice. We may wait until the goods are back with us, or until you show proof that you sent them, whichever comes first.

Refunds and return costs

We refund everything you paid, including the standard delivery cost, using the same payment method you used. The direct cost of sending the goods back is paid by you, unless the product is faulty or we sent the wrong design. You are only responsible for any loss in value caused by handling the goods beyond what is needed to check them.

Faulty or wrong products

If your mask arrives damaged, has a defect or is not the design you ordered, contact us at support@peakpranks.com. We repair, replace or refund it at no cost to you under your legal guarantee of conformity, which lasts 2 years from delivery.