Terms of service

1. Who we are

This online store is operated by "VS Capital" EOOD (ВС Кепитал ЕООД), a limited liability company registered in the Commercial Register of Bulgaria, UIC 206556641, VAT no. BG206556641, registered office: 1 Koloman Str., Krasno Selo district, 1618 Sofia, Bulgaria. Returns address: 15A Krum Kyulyavkov Str., Dianabad, 1172 Sofia, Bulgaria. Contact: support@peakpranks.com. Full details are on our Legal Notice page.

2. Scope

These terms apply to all orders placed on this website by consumers. By placing an order you confirm that you have read and accept them.

3. Products

We sell printed ski masks (balaclavas). The main features of each product are described on its product page. Photos show the printed design; small differences in colour may occur because of screen settings.

4. Orders and contract

Placing an order is an offer to buy the selected products. The contract is concluded when we confirm your order by email. We may decline an order if a product is unavailable or the details provided are incorrect; in that case any amount paid is refunded at once. You can correct input errors at checkout before you confirm the order. The contract is concluded in English, and these terms are available on this page at any time.

5. Prices and payment

All prices are in euro and include VAT. Delivery costs are shown at checkout before you confirm the order. You pay by card or with the other methods shown at checkout. Payments are processed securely by our payment provider; we never see or store your full card details.

6. Bundle offers and promotions

Bundle prices apply automatically in the cart when the required number of masks is added. Promotional prices are valid until the end date shown on the site or while stocks last.

7. Delivery

Delivery terms and times are described on our Shipping page. The risk of loss passes to you when you, or a person you name, receive the goods.

8. Right of withdrawal

You may withdraw from the contract within 14 days of receiving the goods without giving a reason, as described on our Returns and Exchanges page. You can use our model withdrawal form. On top of this we offer a voluntary 30 day guarantee.

9. Legal guarantee of conformity

We are responsible for any lack of conformity of the goods that becomes apparent within 2 years of delivery, under the Bulgarian law implementing Directive (EU) 2019/771. You can ask for repair or replacement and, if that is not possible, a price reduction or a refund. Send complaints to support@peakpranks.com with your order number and a description or photo of the problem. We reply within 14 days and resolve justified complaints within 30 days.

10. Personal data

We process your personal data as described in our Privacy Policy.

11. Complaints and disputes

We aim to resolve every complaint amicably. If we can't, you can contact the Bulgarian Commission for Consumer Protection (kzp.bg), which runs the general conciliation committee for out-of-court settlement of consumer disputes. If you live in another EU country, the European Consumer Centre in your country can help (ECC-Net).

12. Applicable law

These terms are governed by Bulgarian law. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer law of your country.